“Alrik has been able to deliver real value to Beijer that has improved operational efficiency, increased sales and an enhanced customer experience.”
- Jonathan Roth, Beijer Häggvik
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The challenge
Beijer Byggmaterial is a leading supplier of construction building materials in Northern Europe. Beijer is always looking for ways to improve and optimize their operations in order to deliver superior services to their customers. The company identified that its transport solution was heavily dependent on analoge and time-consuming processes, which were heavily prone to human errors. Beijer had identified their transport solution to be relying on manual and time consuming processes with high risk of human errors affecting the service to their customers. Moreover, they also experienced a dissatisfaction and rising sustainability concern regarding the amounts of half-empty trucks going to construction sites. This was a result of lack of route optimizations. Finally, the importance for Beijer's customers to efficiently plan and operate on the construction site is of vital importance to get the project done on time. Unfortunately, there has not been enough real-time data for construction companies to be informed on exactly when and where its goods will arrive, leading to longer lead times and delays.
The partnership
From paper, pen and phone calls to digital and automated
Alrik has been able to deliver real value to Beijer Häggvik that has improved operational efficiency, increased sales and an enhanced customer experience.
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Beijer has now a transparent transport solution that not only reduces Co2 emissions by 35%, but also delivers accurate emissions data in the Alrik workspace.
Beijer has received a more transparent transport solution that not only reduces Co2 emissions by 40% but also delivers accurate data on the emission from transportation managed in Alrik.
Improved customer satisfaction
Beijer Häggvik’s customers have signaled a higher satisfaction thanks to the enhanced digital experience and improved information flows that help with the planning of the operations at the construction site.
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Fleet-as-a-Service enables more sales
Beijer Häggvik enjoys a more dynamic fleet supply from Alrik that can ensure transports during spikes in demand while also reducing the risk of empty trucks parked at the warehouse when demand is lower.
The solution
Since Beijer Häggvik partnered with Alrik, the organization has experienced a digital transformation that has improved organizational efficiency, increased sales, enhanced customer experience and a decreased carbon footprint.
- Automated and digital
Alrik’s workspace has improved the processes to manage logistics from paper and pen and a lot of phone calls back and forth between the customer and transportation companies to a digital workspace where booking, route planning and information flows between the stakeholders have been automated. - Fleet as a service
Alrik’s flexible and dynamic transportation solutions have entrusted the sales people at Beijer Häggvik that the goods can always be delivered on time, which frees up more time for the sales teams to focus on doing more sales. This has been a result of Alrik’s route- and load optimization technology that deliver a more efficient supply of transportation. - Excellent customer experience from day one:
Alrik’s digital- and real time experience has improved the satisfaction of Beijer's customers. They can now follow all of their transports in real time with Alrik's track and trace system and thus can facilitate the planning on construction sites. - Emissions control:
Alrik’s technology and dynamic transport solution optimize the route-and load of the trucks and thus minimizing half-empty trucks on the roads. Alrik has helped Beijer save 35% Co2 emissions on their transportations.
"My team has saved tons of time from logistics planning and administration of transports."
Sales Leader,
Beijer Byggmaterial
Summary
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